Welcome to KCSS Vision
Refund & Cancellation Policy
Last Updated: April 13, 2025
At KCSS Vision, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations are processed for purchases made through our website https://kcssvision.com.
Order Cancellation
Orders can be cancelled only before they are shipped.
- If you wish to cancel your order, please contact us immediately.
- Once the order has been shipped, cancellation will not be possible.
- Refunds for cancelled orders will be processed within 5–7 business days.
Refund Eligibility
Refunds may be provided under the following conditions:
- Product received is damaged during shipping
- Incorrect product delivered
- Product has manufacturing defects
Customers must notify us within 48 hours of delivery to request a refund or replacement.
Non-Refundable Situations
Refunds may not be provided in the following situations:
- Product damaged due to misuse
- Request made after the allowed time period
- Product returned without original packaging
Refund Process
Once your return request is approved:
- The product may need to be returned for inspection.
- Refunds will be issued to the original payment method.
- Refund processing may take 5–10 business days.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again
- Contact your credit card company or bank
- Processing times may vary depending on financial institutions
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